Effective Date: September 2, 2026
This Privacy Policy explains how Art Stone Surfaces Inc, doing business as Art Stone Surfaces (“Art Stone Surfaces,” “we,” “us,” or “our”), collects, uses, and protects information through https://customcountertopsorlando.com/ (the “Website”).
1. Information We Collect
We may collect information that you voluntarily provide, including your name, email address, telephone number, project details, appointment information, messages, material preferences, measurements, photographs, and other information submitted through our forms or communications.
We may also collect technical information automatically, such as IP address, browser type, device information, pages visited, referring pages, approximate location, cookies, and Website usage information.
2. How We Use Information
We may use information to:
- Respond to questions and quote requests.
- Schedule appointments and provide project or installation updates.
- Provide customer service and communicate about requested services.
- Send marketing communications only when the recipient has separately opted in.
- Operate, secure, maintain, and improve the Website and our services.
- Comply with legal obligations and protect our rights.
3. SMS and Mobile Information
When you separately and voluntarily opt in, Art Stone Surfaces may send marketing text messages about offers, discounts, and service updates, and/or non-marketing text messages about quote requests, appointments, project updates, installation updates, and customer care. Consent to receive text messages is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For additional messaging terms, review our Terms & Conditions.
4. Service Providers
We may use service providers to support Website hosting, forms, communications, analytics, scheduling, customer service, security, and business operations. These providers may process information only as needed to perform services for us and are subject to applicable contractual or legal obligations.
5. Cookies and Analytics
The Website may use cookies and similar technologies for essential functionality, security, preferences, performance, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect Website functionality.
Analytics services may collect technical and usage information to help us understand Website performance and improve the visitor experience.
6. Legal and Safety Disclosures
We may disclose information when reasonably necessary to comply with law, legal process, or lawful government requests; protect the rights, property, or safety of Art Stone Surfaces, our customers, or others; investigate fraud or security incidents; or enforce applicable agreements.
7. Data Retention
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet applicable legal obligations. Retention periods vary based on the type of information and its purpose.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage method can be guaranteed to be completely secure.
9. Your Choices and Rights
You may request access to, correction of, or deletion of certain personal information, subject to applicable law and recordkeeping requirements. You may opt out of marketing email by using the unsubscribe instructions in the email. You may opt out of SMS messages at any time by replying STOP.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
10. Children’s Privacy
The Website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website.
11. Third-Party Links
The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Art Stone Surfaces is not responsible for those practices.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective when posted with a revised effective date.
13. Contact Us
Art Stone Surfaces Inc
Doing business as Art Stone Surfaces
169 Jamaica Ln
Edgewood, FL 32809
Phone: (407) 420-8628
Email: contact@artstonesurfaces.com
Website: https://customcountertopsorlando.com/